News

You can now book your flu vaccination though the NHS app for our clinic on Saturday 11th. Please book the correct slot for your age group Please only book if you are eligible to receive a vaccination. To check if you are see below

You may have seen recent news coverage about changes to some GP surgeries across North and West Cumbria and their decision to step back from providing certain services. This is … [continue] Important Update: Continued Access to Services at Your GP Practice

Triage update – 07/07/2025 It is really useful to create an NHS login ahead of Triage Go Live. This can be used to access the NHS app and also to submit your Anima triage forms. Using the NHS login ensure the system has the correct patient and all your correct data. If you currently have…

Please be aware that under the new Total triage system patients will no longer be able to directly book GP/ANP appointments. All GP/ANP appointments will need to be Triaged via our clinical triage team. If you struggle to submit an online triage form, our call handlers can assist you. However triage submissions are assessed by…

What is Anima Online Triage?- Anima seamlessly and confidentially integrates with your medical record bringing improvements to how you access care and appointments and how our staff assess your condition. While you are still able to call the surgery, the online triage form through Anima will ask you the same questions, streamlining the process. This…

Please be aware that under the new Total triage system patients will no longer be able to directly book GP/ANP appointments. All GP/ANP appointments will need to be Triaged via our clinical triage team. If you struggle to submit an online triage form, our call handlers can assist you. However triage submissions are assessed by…

Please see leaflets below for using weight loss injections with HRT, Contraception. If you need to discuss this further with a clinical member of staff please contact the surgery.

You might hear in the news that weight loss injections can be prescribed by your GP from June 2025. Whilst this is true, you must meet a strict criteria for your GP to be able to prescribe them to you. To avoid wasting GP appointments and disappointment please make sure that you meet the strict…

The way you contact the surgery is changing on 14 July 2025.

The way you make appointments at Eden Medical Group is changing on14 July 2025 Please view this file to see how this will work

How does it work? 1.Patients or representative will complete a questionnaire via our website or via NHS app. If you cannot do this for yourself, our reception staff can help you in practice or on the phone 2.Our team assess each query using the information provided 3.The clinical team will decide what the most appropriate…

From Thursday 13th March we will begin a program of improvements within the practice. The first stage of this is an update of our Telephone IT system. The new system has streamlined options and the ability to use automatic call-back functionality whilst in the queue. We are aware access to the practice has been difficult…

Due to the severe weather conditions and local school closures impacting our staffing levels, our services may be disrupted today. We sincerely apologise for any inconvenience this may cause and … [continue] Friday 24th January – Weather Issues

In England, screening for AAA is offered to men during the year they turn 65. Please be aware some patients we will soon receive (or may have already received) a letter from the QE Hospital Gateshead, inviting you to attend Abdominal Aortic Aneurysm (AAA) screening. This is a one off, painless ultrasound scan that measures…

please continue to be kind, patient and courteous to all our staff. Our staff should be able to come to work and serve our community without fear or violence, abuse … [continue] A plea from our staff

If you, or someone you know, is experiencing a mental health crisis, you can now call NHS 111 and select option 2 for urgent mental health support. NHS 111 is … [continue] NHS 111 mental health option 2

Please be aware access to our IT systems has now been restored. Please be aware that we will not know how the IT systems will operate following the global outage … [continue] Update Monday 22nd July – System outage

Due to an international IT system fault we are unable to access our IT systems. This includes appointment booking, blood results, referrals etc. We have no timescale for this fault … [continue] System outage!! -Friday 19th July 2024

From 31st January, patients can pop down to their local pharmacy for help with seven minor conditions which would previously have required a GP appointment. Almost all pharmacies will offer the new service, giving advice and, if needed, NHS medicines, to treat seven common health conditions – and all without needing to get a GP…