How does it work?
1.Patients or representative will complete a questionnaire via our website or via NHS app. If you cannot do this for yourself, our reception staff can help you in practice or on the phone
2.Our team assess each query using the information provided
3.The clinical team will decide what the most appropriate care for you is. This includes deciding on the type of appointment (if needed), who the best healthcare professional is for your problem, and when this will be
How does this benefit you?
I. Patient Experience – Ensures that you see the person best able to help you
Inconvenience – digital communication means you no longer have to call at 8AM
THE WAY YOU ACCESS EDEN MEDICAL GROUP IS CHANGING TO TOTAL TRIAGE ON 14/07/25
