Patient Information

Here you can find out how to register at our practice and read other important information for patients.

You can find out more by clicking on the links.

Access to medical records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the Service ... [continue] Access to medical records

Armed Forces Veterans

Info for Armed Forces Veterans Please see below some information for veterans on mental health and transition, intervention and liaison. Armed Forces Veteran – NHS NHS Veterans Mental Health leaflet ... [continue] Armed Forces Veterans

Carers

Are you looking after or providing support for a relative friend or neighbour? Are you being helped or supported by a relative friend or neighbour? Your GP needs to know ... [continue] Carers

Complaints and compliments

Eden Medical Group is constantly striving to improve the services we provide to you. We are keen to receive feedback about the service we provide to patients. We particularly like ... [continue] Complaints and compliments

COVID Vaccine Clinic Information

The practice is no longer running vaccination clinics. All patients who require a vaccination are advised to attend one of the drop in sessions around Cumbria. Details of dates, times ... [continue] COVID Vaccine Clinic Information

Equality and Diversity

Equality is about creating a fairer society where everyone can participate and has the opportunity to fulfil their potential. It is backed by legislation designed to address unfair discrimination based ... [continue] Equality and Diversity

GDPR

As data controllers, GPs have fair processing responsibilities under the Data Protection Act and GDPR law 2018. This means ensuring that your personal confidential data is handled in ways that ... [continue] GDPR

How to register

We have an open list and welcome requests for registration from patients living in or moving to the practice area. You can register by completing a form available from reception. ... [continue] How to register

Named GP

All patients at [surgery] have a named, accountable doctor who is responsible for coordinating their care. Your named doctor will be allocated to you by the practice. You can still ... [continue] Named GP

NCPC vision and values

North Cumbria Primary Care Ltd (NCPC) is a GP-led, not-for-profit company offering GPs the option to become salaried. It is built on co-operative principles. Our aim is to create a ... [continue] NCPC vision and values

Patient confidentiality

We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records about your health and ... [continue] Patient confidentiality

Patient rights and responsibilities

We aim to provide the best possible service to our patients and hope you will feel that we achieve that aim. The care of your health is a partnership between ... [continue] Patient rights and responsibilities

Practice boundary

The geographical area covered by the practice is as follows: Carlisle side of M6 from Junction 44 to Junction 42. A line from Junction 42, through Brisco (included in area) ... [continue] Practice boundary

Premises Variation

        Due to the impact of Covid 19 and increasing demand in Primary Care and to ensure you receive the most relevant care at the earliest opportunity, ... [continue] Premises Variation

Privacy

Privacy Notice – North Cumbria Primary Care Ltd PRIVACY NOTICE (June 21) The General Practices operating under North Cumbria Primary Care Ltd are located across North Cumbria with effect from ... [continue] Privacy

Samples

Sample Processing Samples should only be handed in if requested by a clinician. Unrequested samples will not be processed. Samples need to be in the correct sample pot of type of ... [continue] Samples

Summary Care Record

There is a new Central NHS Computer System called the Summary Care Record (SCR). It is an electronic record which contains information about the medicines you take, allergies you suffer ... [continue] Summary Care Record

Updating your details

If you change name, address or telephone number, please let our receptionists know by calling or writing to us. Alternatively you can complete the online form. If you move outside the ... [continue] Updating your details

Using this website

The medical information on this website, and on any sites linked to from this website, gives general advice only and SHOULD NOT be used as a substitute for the personal ... [continue] Using this website

Violent or abusive behaviour

We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. If a patient is violent or abusive, they will be warned to stop their ... [continue] Violent or abusive behaviour